Features — Botline | AI WhatsApp Agents for Business

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Knowledge Base

Upload once. AI answers forever.

Drop your PDFs, paste your website URL, or type out FAQs. Botline chunks everything into searchable knowledge and your AI uses it to answer every question accurately.

✓ PDF, Word, text files — any format
✓ Website crawler — paste URL, we read every page
✓ FAQ builder — type Q&A pairs directly
✓ Auto-chunking with vector embeddings (RAG)
✓ 94%+ accuracy on domain-specific questions

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Drop files here or click to upload

PDF, DOCX, TXT, CSV — max 50MB

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Product-Catalog-2026.pdf

2.4 MB • 245 chunks indexed

✓ Ready

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www.yourbusiness.com

12 pages crawled • 128 chunks

✓ Ready

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FAQ — 42 Q&A pairs

86 chunks • Custom answers

✓ Ready

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AI Models

Pick your brain. Any AI model.

Not locked into one provider. Choose Claude for quality, GPT for speed, DeepSeek for budget, or bring your own API key. Switch models anytime — your knowledge base works with all of them.

✓ Claude Sonnet & Opus (Anthropic)
✓ GPT-4o & 4o-mini (OpenAI)
✓ DeepSeek, Gemini, Ollama (self-hosted)
✓ AWS Bedrock (enterprise BYOK)
✓ Switch models without re-training

Claude Sonnet

Best quality

GPT-4o

Fastest

DeepSeek

Budget-friendly

AWS Bedrock

Enterprise

Google Gemini

Multi-modal

Ollama

Self-hosted

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BYOK Mode

Use your own API key — zero AI cost from Botline

Enterprise

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Lead Scoring

Know who's ready to buy. Instantly.

AI analyzes every conversation in real-time. Detects buying intent, scores leads from 0-100, and flags hot prospects. Your sales team only talks to people who are ready to close.

✓ Automatic intent detection (pricing, booking, urgency)
✓ 0-100 lead score with color badges
✓ Hot lead notifications (email + WhatsApp)
✓ Custom scoring rules per business
✓ Export leads to CRM via n8n

AH

Aisha Hassan

"How much for the full package?"

92

JC

James Chen

"Can I book a test drive?"

78

NR

Nadia Rahman

"What services do you offer?"

35

DM

David Miller

"Just browsing, thanks"

12

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Analytics Dashboard

See everything. Miss nothing.

Real-time dashboard showing messages, conversations, leads, response times, popular questions, and AI performance. Know exactly what your customers ask and how well your AI handles it.

✓ Messages, conversations, leads — all real-time
✓ Response time tracking (avg 2.3 seconds)
✓ Most asked questions & topics
✓ AI confidence scores & accuracy
✓ Export reports (CSV, PDF)

1,247

Messages today

84

Active convos

2.3s

Avg response

Messages this week

MonTueWedThuFriSatSun

94%

AI accuracy

18

Hot leads today

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Integrations

Connect to 400+ apps. Automate everything.

Botline connects to n8n for workflow automation, OpenClaw for autonomous tasks, and custom webhooks for anything else. When a lead comes in, auto-create a CRM contact, send a Slack notification, add to a spreadsheet — all automatically.

✓ n8n — visual workflow builder, 400+ apps
✓ OpenClaw — autonomous AI agent tasks
✓ Custom webhooks for any system
✓ Intent-based triggers ("booking" → n8n)
✓ CRM sync (HubSpot, Salesforce, Zoho)

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→

B

→

⚙

→

✓

WhatsApp → Botline AI → n8n Workflow → Action

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"I want to book" detected

Auto-create lead in HubSpot + send Slack alert

n8n

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"Send me a quote" detected

OpenClaw generates PDF from template + sends via WhatsApp

OpenClaw

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"Thursday 2:30 PM" confirmed

Create Google Calendar event + send reminder at 9AM

n8n

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Multi-Channel

WhatsApp first. Every channel next.

Start with WhatsApp — expand to Telegram, Facebook, Instagram, and webchat when you're ready. One AI brain, one knowledge base, every channel. Customers can start on WhatsApp and continue on your website.

✓ WhatsApp (Baileys free + Meta Cloud API official)
✓ Unified conversation across channels
✓ Same AI, same knowledge, every platform
✓ Channel-specific customization

💬WhatsApp● Live

💬WhatsApp Cloud API● Live

✈️TelegramComing v2

🔶Facebook MessengerComing v2

📷Instagram DMComing v2

💻Webchat WidgetPlanned v3

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WhatsApp Compliant

Built for Meta's 2026 rules. By design.

WhatsApp banned generic AI chatbots in January 2026. Botline is different — every agent is purpose-built for a real business with scoped knowledge. We enforce compliance at the platform level so you can't accidentally violate the rules.

✓ Task-specific agents (support, sales, booking)
✓ Knowledge-scoped responses only
✓ Platform-enforced guardrails
✓ Meta Cloud API support (verified badge)

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Platform-Level Enforcement

Mandatory system prompt wrapper prevents agents from acting as general-purpose AI. Tenants can't override compliance rules.

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Task-Specific Only

Every agent must have a defined type (support, sales, booking). "Ask me anything" is not an option.

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Knowledge-Scoped

AI only answers from your uploaded documents. Out-of-scope questions get redirected to your business services.

✓ WhatsApp Policy Compliant — Meta 2026 Rules

Features built for real businesses

Ready to try it?