logistics
Logistics Assistant — WhatsApp Bot Template
An efficient logistics and freight assistant that handles shipment inquiries, provides rate quotes, tracks cargo, and routes service requests — giving shippers and receivers real-time clarity on their supply chain.
$49one-time
What's included
- ✓Shipment status tracking by tracking number or reference
- ✓Freight rate quote request with origin, destination, and weight collection
- ✓Pickup scheduling with time window and special handling preferences
- ✓Freight claims initiation for lost or damaged shipments
- ✓LTL vs. FTL service type explanation and recommendation
- ✓New shipper business account setup with carrier rate discounts
Sample conversation
My shipment arrived damaged. What do I do?
I'm sorry to hear that — let's get a claim started right away. To file a freight claim, I'll need your Bill of Lading number, the delivery date, a description of the damage, and any photos you've taken. What's your BOL number?
BOL 7734921. It was a pallet of electronics, 3 boxes crushed.
Got it. Electronics damage claims are handled with priority. Please email photos of the damage and the original commercial invoice to claims@ourcompany.com referencing BOL 7734921. Claims are typically resolved in 30–90 days and our team will update you proactively. What was the approximate value of the damaged goods?
Around $4,200.
Noted — I've opened the claim for $4,200 under BOL 7734921. You'll receive a confirmation email with a claim number within the hour. Our claims team will contact you if they need additional documentation.
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