How to Onboard Your Used-Car Dealership on Botline (Step-by-Step)

Have these ready (none take more than a minute):

• A WhatsApp business number. Personal or dedicated — both work. Just make sure it's not currently registered on the WhatsApp Business app on a phone (deregister first if so).
• Your current stock. Either as a CSV (export from PakWheels Pro) or just an Excel sheet with make/model/year/price/photos.
• Showroom address. For customers asking "kahan visit kar sakte hain?".
• Loan officer contacts (optional but recommended). Names + numbers of bank reps you refer customers to — Meezan Auto Finance, HBL CarLoan, Bank Alfalah, etc.
• Showroom photos. Exterior + 1-2 interior shots build trust on first message.

1. Open botline.cc/signup and create your account with your business email. OTP-only, no password to remember.
2. You'll land on /dashboard/onboarding — the setup wizard.
3. Search "used car" and pick Used Car Dealer / Agent. Confirm Pakistan + PKR.
4. Click Confirm. The orchestrator seeds your account: AI prompt tuned for used-car sales, greeting menu (Browse stock / Trade-in / Sell my car / Inspection / Financing / Talk to human), 25+ FAQs in Roman Urdu + English, broadcast templates, agent profiles. Takes about 3 seconds.

You'll be redirected to Step 2 of the wizard to fill in your specific details.

The wizard will ask for:

• Business name + city + WhatsApp number. The basics.
• Showroom address + Maps link. The AI shares this when buyers ask.
• PakWheels / OLX profile URLs (optional). Customers can verify your reputation.
• Financing partner contacts (optional). Loan officer names + phone numbers — the AI shares these when financing is mentioned.
• Showroom photos (optional). Used as the banner on your public dealer page.

Each field auto-saves as you tab out. A green progress bar at the top shows how close you are to Go Live.

1. Open /dashboard/whatsapp in another tab.
2. Click + Add WhatsApp Number → choose Baileys (recommended).
3. A QR code appears.
4. On the phone holding your business number: WhatsApp → ⋮ menu → Linked devices → Link a device → scan the QR.
5. Wait 10–30 seconds. The status flips to ✅ Connected.

Your number is now linked. Any message that arrives at it now flows through Botline.

This is the big time-saver. Don't re-enter listings.

1. Open /dashboard/vehicles/import.
2. Click Download CSV template. Open it in Excel.
3. Either copy-paste from your PakWheels Pro export, or fill it manually. Required columns: make, model, year. Recommended: mileage, price, color, transmission, fuel, registration_city, photos.
4. Save the file and drag it into the upload zone.
5. Botline parses, validates each row, and previews the first 5 entries.
6. Click Import N vehicles. Up to 500 at a time.

Tip: photos go in photo_url_1 through photo_url_10 columns. Use direct image URLs (your PakWheels listing photos work, or upload to Imgur / Cloudinary first if you have local files).

Alternative for individual listings: paste a PakWheels, OLX, or Dubizzle URL into the URL importer — Botline fetches the page server-side and extracts make / model / year / price / photos. You review and save.

Send "Hi" to your connected WhatsApp number from another phone (use a colleague's, or a personal SIM).

Test these specific scenarios:

• Greeting. Menu fires? "Browse stock", "Trade in my car", "Schedule inspection", etc?
• Browse. Type "1" or "browse stock". Does it list your imported vehicles?
• Specific question. "Toyota Corolla 2018 ka mileage?" Does it pull from the listing?
• Negotiation. "Last price?" Does it quote listed price + offer to escalate, NOT silently drop the price?
• Trade-in. "Mein apni Mehran 2017 trade karna chahta hoon, 80k km, decent condition." Does it ask the right follow-up questions and tell you 24h response?
• Financing. "Bank loan milegi?" Does it share your loan officer contact (if you set one)?

If anything's off, fix it via the wizard or KB and re-test. Don't go live with a half-tested AI.

1. Back in /dashboard/onboarding, you should see the green Step 3 — Ready to go live.
2. The pre-flight check runs automatically. It flags red blockers (WhatsApp disconnected, dummy data in menu, weak AI prompt, fewer than 5 KB documents). Clear the red ones first.
3. Click 🚀 Go Live. Confirm in the modal. Done.

Your AI is now answering customers. Watch the first hour of conversations at /dashboard/conversations — review what the AI sent, intervene with Take over if anything's off, and update your KB at the end of the day for any pattern the AI got wrong.

Your catalog is live at your-slug.botline.cc/cars. Customers can:

• Filter by make, year, transmission, fuel, price.
• See multi-photo carousels per car.
• Click Inquire on WhatsApp — opens your WhatsApp number with the listing reference auto-pasted.

Add the URL to:

• Your OLX / PakWheels listing descriptions (drives multi-platform inquiries to one place).
• Your Facebook / Instagram bio.
• WhatsApp Status (post once a week with new arrivals).
• Business cards / showroom signage.

Day 1. Most dealers we onboard see ~50 messages on day one (their existing leads testing). The AI handles 80%+ correctly. Expect to Take over 5–10 conversations the first day — that's normal.

Day 7. The AI has settled. The KB has 3–5 manual additions you made based on what you saw. Take-over rate drops to under 5%.

Day 30. You're running broadcasts (new-arrival announcements, price-drop alerts). Lead-quality scoring is filtering tire-kickers from serious buyers. You're spending 60% less time on WhatsApp than before, but closing more deals because you only see the buyers who matter.

• WhatsApp disconnected. Phone running out of battery, or the WhatsApp app force-closed. Just rescan the QR at /dashboard/whatsapp and you're back.
• Wrong photos in CSV. Make sure the photo URLs are direct image URLs (ending in .jpg/.png) — not landing pages. PakWheels image URLs work directly. OLX may need extraction.
• AI quoted a price you don't have. Always check the listing first — the AI never invents prices. If you see this, the listing was uploaded with the wrong price column. Fix it in /dashboard/inventory.
• Customer mentions a price from PakWheels that's lower. The AI is trained to defend with transparency: "Different listings have different mileage / papers status — happy to inspect side-by-side." If yours is genuinely overpriced, edit the listing.